Frequently Asked Questions
Everything you need to know about your Born Primitive gear.
How do I determine the right size for my athletic apparel?
We provide a detailed size guide on each product page. Our gear is designed for an athletic fit; if you are between sizes or prefer a less compressed feel, we generally recommend sizing up.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unwashed condition with tags attached. Please use our online portal to initiate your return label.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping within the US typically takes 3-5 business days, while international shipping varies by destination.
Does Born Primitive offer military or first responder discounts?
Yes, we are proud to support those who serve. We offer a dedicated discount for military members, veterans, and first responders through our verification partner on the checkout page.
How should I care for my high-performance fabrics?
To maintain the longevity of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or fabric softeners as they can damage technical fibers.
Can I track my package once it has been sent?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your delivery progress in real-time.